Manchester Airport is dedicated to providing a comfortable and accessible experience for all passengers, including those with reduced mobility (PRM) or hidden disabilities. A dedicated, trained team is available 24/7 to provide free assistance throughout your airport journey, from arrival at the terminal to boarding your flight.
Booking Special Assistance
To ensure the best service, it is crucial to book assistance at least 48 hours before you fly. You must book this service directly with your airline, not the airport. You can usually do this online during the flight booking process or by contacting your airline's customer service department afterwards.
How to Request Help
Arriving at the Airport
When you arrive, you can make your way to one of the Special Assistance reception areas located in each terminal's check-in hall. Here, you can check in for your assistance and a member of the team will come to meet you.
Sunflower Lanyard Scheme
Manchester Airport proudly supports the Sunflower Lanyard scheme for passengers with hidden disabilities. Wearing the lanyard discreetly indicates to staff that you may need extra time, support, or understanding during your time at the airport.
Types of Assistance Provided
The assistance team can help you with every step of your journey:
- Getting from your arrival point (e.g., car park, train station) to the check-in desk.
- Navigating through check-in and security.
- Reaching the departure gate and boarding the aircraft.
- Assistance on arrival, from the aircraft to your onward transport.
Tips for a Smooth Journey
- Book assistance with your airline well in advance.
- Allow extra time for your journey through the airport.
- Inform staff of your specific needs so they can provide the best possible help.
- If you have your own mobility aid, inform your airline of its dimensions and battery type.